Refund policy
Overview
At Gracestore, customer satisfaction is our top priority. Each piece is carefully checked before dispatch to ensure the highest quality standards.
As a dedicated brand committed to quality craftsmanship and international service, we do not offer exchanges or general refunds. However, if an error occurs on our end, we take full responsibility and offer a refund.
Refund Eligibility
Refunds are only issued in the following situations:
● The wrong product was sent.
● The size or color received is different from what was ordered.
● The item received is damaged or defective due to our handling.
Please note:
● Customized or stitched items are not eligible for a refund if delivered as ordered.
● We do not process refunds for issues related to customer sizing preferences, delays caused by shipping carriers, or minor color variations due to lighting or screen differences.
How to Request a Refund
To request a refund, please follow these steps:
1. Contact our team via WhatsApp (+92 329 8866770) within 7 days of receiving your order.
2. Provide your order number, a short explanation, and photos or videos showing the issue.
3. Our support team will review your request and confirm eligibility.
If approved, you’ll receive further instructions to return the product (if required).
Refund Processing
● Refunds are processed within 7–10 business days after we receive and inspect the returned item (if applicable).
● In some cases, we may offer store credit instead of a monetary refund, depending on the situation.
Important Notes
● Customers are responsible for return shipping costs, unless the error was made by Gracestore.
● We do not issue refunds for packages delayed due to customs or courier issues.
● Items must be returned in unused condition, with tags and packaging intact.
Contact for Refunds
If you believe your order qualifies for a refund, please reach out to us:
WhatsApp: +92 329 8866770
Email: info@gracestoreofficial.com